Anecdotes from the Trenches
They replaced a feature list with a single transformation statement, added two social proofs, and cut one button. Conversion rose 24%, refunds fell, and retention climbed as users better understood the value they were buying.
Anecdotes from the Trenches
A small grace period for failed renewals, paired with in‑app prompts and a helpful email, rescued 17% of at‑risk subscribers. Most cited temporary card issues, not dissatisfaction, validating a kinder churn buffer.