Retention, Churn, and the Subscriber Journey
Segment by goal completion, streaks, and content preferences. Send tips that unlock the next milestone, not generic nudges. When users feel progress, renewals follow. Comment with your favorite lifecycle trigger that sparked genuine engagement.
Retention, Churn, and the Subscriber Journey
Offer pauses for vacations, downgrades for lighter needs, and clear cancellation paths. Collect respectful reasons and propose relevant alternatives. Many users return when they feel in control. Share your best save prompt that did not feel manipulative.